- Blog, Contact Center
Multichannel or omnichannel customer service: Which is best for your business?
In this article, we explore the differences between these two types of service, highlighting their benefits and challenges, to help you determine which is the best approach for improving your company's service
In this article, we explore the differences between these two types of service, highlighting their benefits and challenges, to help you determine which is the best approach for improving your company's service
In this article, we explore 4 contact center transformations driven by AI, highlighting how they are redefining customer service standards. In addition, we present some of the main uses of this technology in contact centers.
In our current world, where every move counts and every delivery is essential, customer service strategies play a key role.
This article explores four telemarketing innovations that are transforming customer service and the customer experience.
What is Generative AI and what are the new opportunities for customer service?
If your company is exploring the possibility of outsourcing customer service, learn more about this increasingly common practice. In this article, we explore the benefits your company of obtaining can gain from using a business process outsourcing (BPO) provider.
In this article, we explore the role that contact centers play in how real estate companies interact with consumers, drive sales, and improve the customer experience.
How can you improve customer service without hiring more agents? The answer is Artificial Intelligence!
If your insurance company needs to radically change the way it interacts with its customers, this article is for you.
