Tips to be one step ahead in the Customer Experience

The digital revolution we are experiencing has caused customers and consumers to be increasingly demanding and inconsistent.

The digital revolution we are experiencing has caused customers and consumers to be increasingly demanding and inconsistent.

On November 15th , Call Center News Magazine awarded the CCN Fenix Gold Award to GoContact, a Contact Center as a Service company that is a cloud native solution, with integrated Omnichannel and Artificial Intelligence solutions.

ustomer satisfaction and good service experience are, currently, the key to the success of any company.

The Contact Center industry is one of the sectors that is benefiting the most from Artificial Intelligence (AI) and from the implementation of technologies in customer service.

Implementing new technologies in organizations always requires some technical effort, but mostly human, due to the cultural change that often must be considered.

Customer service channels are the means through which customers contact the company, and for this reason they are the main part of the brand's voice, being most of the time the customer's first contact with the company.

The work of an agent with a client does not end when the call is hung up by one of the interveners.

The digital revolution we are experiencing has caused customers and consumers to be increasingly demanding and inconsistent.

On November 15th , Call Center News Magazine awarded the CCN Fenix Gold Award to GoContact, a Contact Center as a Service company that is a cloud native solution, with integrated Omnichannel and Artificial Intelligence solutions.

ustomer satisfaction and good service experience are, currently, the key to the success of any company.

The Contact Center industry is one of the sectors that is benefiting the most from Artificial Intelligence (AI) and from the implementation of technologies in customer service.

Implementing new technologies in organizations always requires some technical effort, but mostly human, due to the cultural change that often must be considered.

Customer service channels are the means through which customers contact the company, and for this reason they are the main part of the brand's voice, being most of the time the customer's first contact with the company.

The work of an agent with a client does not end when the call is hung up by one of the interveners.