- Contact Center
10 Reasons to Migrate Your Contact Center to the Cloud
If you haven't migrated your contact center to the cloud, you're probably behind in technology.
If you haven't migrated your contact center to the cloud, you're probably behind in technology.
There are 3 steps to improving the customer experience: 1. Understand the customer journey and know each point of contact between the customer and the company.
In periods of uncertainty, customers are likely to be selective in choosing a brand to buy products and services from. Because of this, it’s crucial to have bulletproof customer service and offer exceptional customer experiences.
The digital revolution we are experiencing has caused customers and consumers to be increasingly demanding and inconsistent.
The digital revolution we are experiencing has caused customers and consumers to be increasingly demanding and inconsistent.
On November 15th , Call Center News Magazine awarded the CCN Fenix Gold Award to GoContact, a Contact Center as a Service company that is a cloud native solution, with integrated Omnichannel and Artificial Intelligence solutions.
ustomer satisfaction and good service experience are, currently, the key to the success of any company.
The Contact Center industry is one of the sectors that is benefiting the most from Artificial Intelligence (AI) and from the implementation of technologies in customer service.
Implementing new technologies in organizations always requires some technical effort, but mostly human, due to the cultural change that often must be considered.
