Discover our Go.AI solution, that enables Contact Centers to revolutionize the Customer Experience

3 min.

21.02.2024

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Escrito por:

Daniela Araújo

And, according to Deloitte your competitors are rising to the challenge. They found that 88% of companies are now laser-focused on improving their support for a better overall customer experience.

Therefore, in this article, we will explain to you how you can enhance your customer service experience without the need for hiring additional agents. How is that possible? The answer lies in artificial intelligence!

Where to start?

To help you transform your Contact Center using artificial intelligence, we developed the Go.AI solution, a workflow driven by Artificial Intelligence, which allows you to boost operational efficiency and simplify your clients’ customer experiences

With Go.AI, you can automate your inbound voice calls through voice bots, dual-tone multi-frequency (DTMF), interactive voice response and intelligent voice assistant to empower your customers and turn efficiency into ROI.

The solution encompasses two approaches:

Interactive Voice Response (IVR)

While natural language processing is helpful for some, other customers are more comfortable using the dial pad. So, we’ve created functionality similar to the interactive voice agent but using dual-tone multi-frequency (DTMF) automation.

Your clients can add AI into their IVR using DTMF automation to give their customers a faster route to answers with the click of a button.

With the Advanced IVR, your clients can:

  • Enable self-service through the IVR from your customer’s dial pad
  • Trigger subsequent actions automatically
  • Give customers a route to an agent if an interaction becomes too complex for the AI

Intelligent Voice Assistant (IVA)

The Intelligent Voice Assistant use natural language voice bots (that actually sound like a human) to optimize your client’s customer journey while also reducing their average hold times and call volumes. With a success rate of approximately 97%, it is an easy and intuitive method to add self-service to your Contact Center.

With this technology, your clients can:

  • Intelligently automate responses
  • Complete tasks autonomously
  • Trigger subsequent actions based on the collected data
  • Understand why customers are calling to help you refine your experience

Revolutionize your Contact Center starting today.

With these technologies, you can revolutionize the Customer Experience and guarantee a series of benefits for your Contact Center, such as:

  • Cut down your hold times
  • Provide 24/7 service and support
  • Reduce your call volume
  • Serve up personalized experiences (at scale)
  • Route inquiries faster
  • Reduce agent burnout

Still have questions? So we give you a helping hand. To find out if Go.AI could be a good solution for your company, answer these questions:

  • Are you using self-service in your contact center right now?
  • If so, what are you using?
  • If not, why not?
  • What’s your current CSAT?
  • Do you have any peak seasons?
  • What does your typical call volume look like?
  • What’s your call abandonment rate?

We can help you improve the results of your Contact Center and optimize your customers’ journey, ensuring excellence in customer satisfaction.

Talk to us to guarantee a personalized demo suited to your business needs.

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