Over the last two years, changes in the Customer Experience and Contact Center sector have been bigger, faster and more innovative. There are many words to define today's Contact Center: Technological, Innovative, Challenging..., but the word that best defines Contact Center in 2022 is: Important.
Important due to their growth, making them now one of the main areas in a company. Where the relationship with the client is born, where it is cultivated and where it is maintained. It is the face of the company, the voice, the one that has the first and last word for the customer.