About the Study
In a post-pandemic era in which global teams are the norm, scaling operations that create connected experiences are vital to business success.
Companies need to take a human-first approach to international operations. First, companies need to understand each market’s social, economic, and environmental nuances then develop technology layers that ensure operational efficiency across regions.
As a leader in contact center solutions for the BPO sector, we recognized the need for a comprehensive study that provides an accurate view of the changing landscape for BPOs in the post-pandemic era.
We engaged CGI to conduct an independent study of trends for BPOs worldwide and invite you to leverage the findings to chart connected experiences for your organization.
Download the Study now!
Partners to this study
Partners Associations
