Download for free the 2nd International Study:
Contact Centers & BPOs

Based on a sample of 155,000 people from 60 different companies, the second edition of the International Study: Contact Centers & BPOs analyzes the reality of the sector in Europe and Latin America. It focuses on the situation of people and technology and the relationship between the two.

This report, carried out by Happy Work with the support of GoContact, aims to know and understand the needs of BPOs and the sector in terms of customer service channels and platforms.

The document highlights the solutions the contact center is developing to meet new customer needs and how it is preparing for the immediate future.