In 2021 GoContact reached the lives of many families and companies, impacted them in a positive way by optimizing their performance and growing and improving their customer service.
Reduction
Browsing time on IVR
Point
Increase in NPS in 2 years
Reduction
In average handling time
Call
Automation
Accuracy
Intentions correctly routed to the appropriate helplines - reducing internal transfers by 80%.
Control
Increase your decision-making abilities by having more insights into the needs of your customers
Lower
Agent Turnover are now free from repetitive dull calls. Their engagement level rises and turnover lowers
We hope in 2022 we can continue helping and supporting many companies, being a key piece to achieve success.
Proud of our journey in 2021, and eager to embrace 2022.
Merry Christmas and Happy New Year!
In 2021 GoContact reached the lives of many families and companies, impacted them in a positive way by optimizing their performance and growing and improving their customer service.
Reduction
Browsing time on IVR
Point
Increase in NPS in 2 years
Reduction
In average handling time
Call
Automation
Accuracy
Intentions correctly routed to the appropriate helplines - reducing internal transfers by 80%.
Control
Increase your decision-making abilities by having more insights into the needs of your customers
Lower
Agent turnover are now free from repetitive dull calls. Their engagement level rises and turnover lowers
We hope in 2022 we can continue helping and supporting many companies, being a key piece to achieve success.
Proud of our journey in 2021, and eager to embrace 2022.
Merry Christmas and Happy New Year!
