Contact Centers Study 2021
Download this study to see how the Contact Centers sector has adapted to the changes last year:
• The way customers contact organizatio ns has changed, preferred channels and operational measuring tools have also changed, and the purpose of this study is to understand how this sector has adapted to those changes.
• The study focuses on understanding the needs of the customer within the customer service sector after the changes 2020 brought, acknowledging how this sector is evolving, and GoContact’s benefits supporting that evolution.
Surveys for this study were sent in February 2020 to customers of the GoContact platform.
