Turn your Contact Center into a Social being
GoContact's platform allows you to answer the questions posed on your company's Facebook Messenger using a single interface.
Your Customers
are talking about you
Answer your customers and offer a unique service experience that enhances your company’s reputation in these highly visible networks. Ease this integration and response with a Contact Center software that gathers in a single interface all the service channels used by your team.
Monitor and Respond
Rapidly
Monitor messages and what is said about your company. With powerful search tools, indexing, suggestions, automatic responses, and many other features, you can ensure that no customer is left without an answer, regardless of the agents’ availability status at that moment.
Along with the omnichannel concept, I would like to highlight that GoContact offers a customized solution which, by way of a dynamic development, allows processing the various activities in a customized manner and according to the needs and challenges of Worten’s Contact Center.
Luis Ferreira
Center Manager at Worten
Customer & Service
Center Manager at Worten
Add an Artificial
Intelligence Layer
Access a real-time dashboard that displays the agents’ status and to reports with several activity indicators. Categorize interactions to comprehend the main reasons for receiving the contacts and configure response models to ensure faster replies to the most frequently asked questions.
Integrate Facebook into your Contact Center
We believe that our customers' success is achieved with consultancy support and a daily follow-up.
Breathing your business' environment and spirit is what allows us to provide the best solutions.
