The Voice of your Contact Center
at Global scale
Communicate with your customers through voice and calls of high quality, reliable and with a carrier grade service level.
Maximum Reliability
and Call Quality
Create unique service experiences for your customers with levels of resilience and performance with a carrier grade value proposition and customizable voice functionalities. GoContact consolidates voice features with a resilient platform that enhances your service and the results of your agents.
Autonomy to
Design your Service
Configure waiting queues and assign agents with full autonomy on a platform designed to ensure operational management flexibility, even for the most complex businesses. The operational team is provided with the possibility of setting up all parameters, like changing a campaign, opening hours, launching a new promotion, adjusting a Script or editing an IVR.
Voice Assistants
for your
Contact Center
Convert pressure on your Contact Centre’s voice channel into added value with a proactive Artificial Intelligence-based assistant that automates your service. Act on the weaknesses of your Contact Center and translate efficiency into ROI.
“The voice recognition system was able to automatically process more than 80% of our calls, which allowed us to reduce our call response times by more than 15%.”
María José Baena
Coordenadora de Customer Service
at Tinsa Espanha
Analyse the Performance
of your Voice channel
An Analytics platform previously fed with knowledge on the Contact Center industry. Access functional and relevant metrics that can be consulted, filtered and correlated dynamically in a user-friendly dashboard, in specific history periods or in real time.
Enhance the Voice Channel of your Contact Center
We believe that our customers' success is achieved with consultancy support and a daily follow-up.
Breathing your business' environment and spirit is what allows us to provide the best solutions.
