Automate your Contact Center and guarantee maximum efficiency.

With automations on your voice, chat, and email channels you can improve operational efficiency, free up your agents and
improve the Customer Experience.

Learn about the features of Go.AI solution

Voicebots for faster and more efficient service

Through its natural language processing and understanding (NPL and NLU), text-to-speech (TTS) and automatic speech recognition (ASR) technologies, Go.AI solution allows you to automate your voice channel, improve service efficiency and increase customer satisfaction.

Chatbots for optimized interactions

With Go.AI can automate up to 70% of the answers to your customers’ most frequently asked questions, giving agents more time to devote to more complex tasks. In this way, you not only increase your service rate and cost efficiency, but also offer faster and more valuable interactions to your customers, guaranteeing their satisfaction.

Automations for frequent emails

Automate frequent email requests. If your agents spend a lot of time replying to emails that need the same treatment and forwarding the more complex ones to other departments, you need an email bot to classify and automate up to 80% of the replies.

It allows you to revolutionize your Contact Center and get real results:

Increased service availability

Reduce customer waiting times
and improve the accessibility of your Contact Center.

Simplifying self-service

Give your customers the autonomy they need to get the answers they are looking for, without the direct intervention of an agent.

Increased CSAT and NPS

By optimizing your Contact Center, you also increase your customer satisfaction (CSAT) and NPS (Net Promoter Score).

Reduction in internal transfers

Reduce your Contact Center’s internal transfers by up to 80%, without hindering problem resolution.

Reduced average call time

See an average of 15% reduction
in AHT.

Simplified navigation

By simplifying navigation, it also reduces browsing time on your IVR by around 42%.

Our customers

prove it

"The launch of IVR Natural was in March 2019. The fact that we were one of the first in Portugal to start this format was incredibly challenging and ambitious. These were moments that led us to think about how the customer would like to be served and in what way. This challenge is constant and ongoing. Our ambition is to closely monitor our customers' needs and the evolution that society imposes on the individual."

Generali

"The voice recognition system was able to automatically process more than 80% of our calls, which allowed us to reduce our call response times by more than 15%."

Tinsa

Integrate the Go.AI solution with your Contact Center technology!

You do not need to replace your current contact center technology. Our automation solution supports API calls from web services, so you can integrate it with the main customer service platforms.

Supported methods include REST, JSON, basic authentication, or Bear Tokens to integrate your existing systems.

Schedule a personalized demonstration now with one of our consultants.

We are here to help you optimize your Contact Center. Count on us!