GoContact - Contact Centre Software - Cloud-Based Contact Center Software

Cloud-Based
Contact Center
Software

A complete, intuitive and robust technological stack that guarantees autonomy on the daily management of your operations and ROI
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Some companies still reflect a slow and inflexible world, investing to a large extent on parametric settings and licensing models related with Capex. Currently, Contact Centres have an important challenge in order to satisfy their customers: the urgency on profitability, flexible services and paying only for what they use.
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Autonomy to Design
your Service

Configure waiting queues and assign agents with total autonomy and assisted by a platform designed to ensure flexibility to your operational management, even with the most complex businesses. All parametric settings are available to your operational team, such as changing a campaign, opening hours, launching a new promotion, adjusting a Script or editing an IVR.
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Omnichannel Vision
of the Customer
in a single Interface

Get visibility of all customers’ interactions in an Omnichannel platform and retain all their conversation contexts, even when customers use different channels to communicate with your company. We provide communications by Voice, Email, Tickets, Chat and native integration with Facebook and WhatsApp.
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As for ManpowerGroup Solutions, GoContact’s developments and parametric settings allowed optimizing the work of our operational and IT teams, ensuring a timely performance and in line with our customer’s business needs.

Pedro Alves

Sales & Marketing Manager
of ManpowerGroup Solutions
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Visibility on the
Performance
of each Channel

Monitor and analyse each interaction channel to perceive your team’s performance in the various channels with real-time reporting and statistics. Access functional and relevant metrics that can be consulted, filtered and correlated dynamically in a user-friendly dashboard.
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GoContact - Contact Centre Software - Fed by Artificial Intelligence

Fed by
Artificial Intelligence

GoContact - Contact Centre Software - Fed by Artificial Intelligence
A low code platform to automate your voice channel customer service, converting efficiency into ROI in your Contact Center. Developed in partnership with Google Cloud, our partners for innovation and digital transformation, in the areas of Natural Language IVR, Machine Learning, Speech Recognition and Text to Speech.
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Boost your business results

Cloud

A Cloud Platform so that
your team can provide
service anywhere

Customer
File

Remedy requests more rapidly
with the histotry context
of each customer

Multiple Outbound Campaigns

Multiple and simultaneous
contact or sales campaigns
for different databases

Customized
Scripts

Create and modify
dynamic contact scripts
with total autonomy

Satisfaction
Surveys

Conduct satisfaction surveys
to measure the quality
of your service

Call
Monitoring

Monitor customer calls
to ensure service quality

Boost your business results

Cloud

Cloud Platform for for your team to do the service anywhere

Customer File

Remedy requests more rapidly with the histotry context of each customer

Multiple Outbound Campaigns

Multiple and simultaneous contact or sales campaigns for different databases

Customized Scripts

Create and modify dynamic contact scripts with total autonomy

Satisfaction Surveys

Conduct satisfaction surveys to measure the quality of your service

Call Monitoring

Monitor customer calls to ensure service quality

Convert efficiency into ROI for the
benefit of your Contact Center

We believe that our customers' success is achieved with consultancy support and a daily follow-up.
Breathing your business' environment and spirit is what allows us to provide the best solutions.