Interaction with your customers via Chat

Ease communications with your Contact Center through a chat channel that can be used with the intent of supporting either your customers or your sales.

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The Right Tools so that
Your Agents can Sand Out

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Agents can manage interactions by Chat through a single interface. Create templates for answering the most frequently asked questions, optimizing response times and conversion ratios. Chat transcripts will remain available, being a supporting feature to maintain compliance, identify possible betterments and improve agents’ approach.

Omnichannel View
of each Conversation

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We know that your customers communicate with your company using several channels. GoContact provides you a viewing of the customer’s profile, the history of all conversations and the various interaction channels used, all gathered in the same platform.
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“Along with the omnichannel concept, I would like to highlight that GoContact offers a customized solution which, by way of a dynamic development, allows processing the various activities in a customized manner and according to the needs and challenges of Worten’s Contact Center.”

Luis Ferreira

Customer & Service
Center Manager at Worten

Customer & Service
Center Manager at Worten

Use Chatbots to Automate
the most Frequent Interactions

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If most of the interactions received by your Contact Center are repetitive, you will be able to automate them to ensure customer satisfaction and cost efficiency. A chatbot can automate up to 70% of responses to the most frequent requests and the most repetitive tasks so that human assistants can focus on solving more complex questions.
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Start this Conversation in your Contact Center

We believe that our customers' success is achieved with consultancy support and a daily follow-up.
Breathing your business' environment and spirit is what allows us to provide the best solutions.