Workforce management

Workforce management tools made easy.

AI-infused workforce management lets you see and scale your agent performance and customer experience. 

Use AI to drive more
productive operations.

Improve Efficiency

Streamline your workforce management process using AI to forecast, schedule, and scale your operations.

Reduce costs

Reduce your administrative overhead and optimize your staffing levels to ensure you always have the right coverage.

Get Deep Data

Track your KPIs in real time and over time to spot trends and make data-backed decisions

Reduce your staffing costs and improve your customer experience with smarter, easier forecasting, scheduling, and reporting.

Workforce management

Use AI to manage your workforce.

Cut staffing costs and boost your service levels with our workforce management tool. With it, you get real-time dashboards, forecasting tools, rosters, capacity planning, and performance analysis to make every customer interaction a delight.

Workforce management

Ensure your contact center always has the right resources.

Use AI and automation to help forecast volumes, optimize your staffing decisions, reduce your administrative effort, and drive better experiences for your customers and agents.
Workforce management

Keep your customers and agents satisfied.

Predict call volumes and staffing needs automatically so you always have the right team on hand. Then, monitor analytics in real time or over time to find trends in your workforce’s performance and service levels so you can make agile, data-backed decisions.

Balance efficiency with service
using AI-backed workforce management.

AI FORECASTING

Use AI to generate insanely accurate forecasts based on real-time and historical data.

REAL-TIME ANALYTICS

Instantly see your workforce performance and service levels so you can respond quickly.

STAFFING ADJUSTMENTS

The system automatically shifts resources to meet unexpected demand.

ADHERENCE & OCCUPANCY

Get instant access to optimize your workforce productivity and service quality.

AI SCHEDULING

Automate and optimize your scheduling process based on shifts, rules, skills, and KPIs.

CAPACITY PLANNING

Align your long-term workforce planning with business growth and seasonal demand.

MULTI-TIME ZONE SCHEDULING

Maintain consistent customer support and workforce coordination across global operations.

A SELF-SERVICE PORTAL

Give agents access to schedules, shift swaps, and time-off requests, reducing administrative overhead.

Learn about AI-driven WFM with GoContact.

Here are a few resources to help you learn more about our workforce management tools.

Overview

View our Workforce Management datasheet.

Video

Watch how WFM works at GoContact.

Understanding AI

See how WFM can help your contact center.

Are you ready to modernize your workforce?