Susana Sánchez, General Director at ILUNION Contact Center BPO

An interview that goes beyond the professional, where the comfort and fluidity of the conversation lead Susana Sánchez, general manager at Ilunion Contact Center BPO, to tell us how the change and digital transformation has been experienced at Ilunion, what the team management in current work models, what value technology has in the company and how it works, in addition to telling us exclusively, how it has been to receive the Service Excellence Certification.