Financeiro

Financial Services

Whether managing loans, banking, investment or insurance, customers expect experiences with their financial products and services to be quick, simple and secure.

Industry leaders
have already chosen GoContact

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Ensuring
Customer Loyalty

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The digitalization of the financial sector has changed the way we look at financial products and services forever. GoContact offers a Contact Center solution in the Cloud that will guarantee intelligence so that your Bank, Insurance Company, Payments Company or Fintech can offer a unique experience to customers.

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Security
and Stability

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We know the importance of security in the financial sector. Protect your Contact Center with redundancy and security at the most varied levels. We include the latest technologies and architectures, developed with security, stability and dimensionality in mind.

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“The fact that we were one of the first in Portugal to launch a Virtual Assistant and start this format was very challenging and ambitious. Those were moments that led us to think about how the client would like to be served and in what way. This challenge is constant and continuous. Our ambition is to closely monitor the needs of customers and the evolution that society imposes on the individual.”

Ana Pinto

Head of Customer Service
at Grupo Generali

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Artificial Intelligence
in Your Hands

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A low code platform to automate customer service in your voice channel, transforming efficiency into ROI in your Contact Center. Developed in partnership with Google Cloud, of whom we are partners for innovation and digital transformation, in the areas of Conversational IVR, Machine Learning, Speech Recognition and Text to Speech.

A Look at
Your Performance

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An Analytics platform pre-configured with knowledge of the financial sector and tailored to your Contact Center operation. Get access to functional and relevant metrics that can be consulted, filtered and correlated dynamically in a simple dashboard.

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All you need to improve
your Customer Experience

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Cloud

A Cloud Platform
so that your team
can provide
service anywhere

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Customer
File

Remedy requests
more rapidly with the history context of each customer

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Interaction
Forwarding

Forward each call,
ticket and conversation
to the right agent

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GDPR and
Data Protection

GoContact’s architecture
is compliant with LOPD and
it’s in line with ISO 27001

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Satisfaction
Surveys

Conduct satisfaction surveys
to measure the quality
of your service

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Call
Monitoring

Monitor customer calls
to ensure service quality

All you need to improve your Customer Experience

It's time to boost your
Contact Center with GoContact

We believe that our customers' success is achieved with consultancy support and a daily follow-up and breathing your business' environment and spirit. The Financial is one of many in which we have experts, allowing us to present the best solutions.