A Cloud-based Contact Center Software that ensures the Continuity of your Business

Carry out the transition of your Contact Center to the Cloud with a platform that allows your team to work remotely, without missing a call and with ROI gains.

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Ensuring the Continuity
of your Business

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GoContact provides control systems for all your services, which enables the detection of any incidents or anomalies before they are even perceived by the customer. We guarantee the continuity of services by including processes through which you can recover your most crucial applications.

Anywhere,
on any Channel

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With its intuitive interface, your team can access the platform via browser and start the remote answering of calls in a matter of minutes. You will also be able to access collaborative tools such as a chat for internal communication, call monitoring and Whispering in real time to ensure quality control of the service.
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“Currently, a significant part of our Contact Center team is already Teleworking. We are also dividing the team into two contact centres. All of this has been feasible in record time only by using GoContact technology.”

Cláudia Serra

Cláudia Serra, Customer Service Director of CTT

Cláudia Serra, Customer Service Director of CTT


Follow up
your Team's
Performance

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Ensure an adequate coordination and management of your teams in remote work. Supervisors can access all performance data in real time, monitor calls and communicate with the team, having total control as if they were physically working in a room.
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The Benefits of the GoContact Solution

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Cloud Based

TecnCloud technology with data encryption and call quality analysis. You only need a computer, a browser and
an internet connection
to answer calls.

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Consultancy

We provide consultancy services so you can carry out a swift transition to the Cloud and without any downtimes.

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Analytics

Remote and real-time control of your operation with dashboards, call monitoring and a customized reporting to fulfil your business needs.

As Vantagens da Solução GoContact

The GoContact Cloud is waiting for you

We believe that our customers' success is achieved with consultancy support and a daily follow-up.
Breathing your business' environment and spirit is what allows us to provide the best solutions.