Retail & eCommerce
Industry leaders
have already chosen GoContact
Deliver more
than your Products
Offer a personalized touch with detailed and complete profiles to understand your customers better. Collect overall information from the whole company to help with the purchasing process, issuing a return, clarifying doubts, providing after-sales support, retaining the exact context of each interaction.
Find them
wherever they are
Consumers interact with your brand using multiple devices and channels. With GoContact, integrate all these communication channels such as Voice, Email, Chat, Facebook and WhatsApp into a single interface to be informed on all the steps of the journey.
“Facing this scenario of uncertainty, the platform’s flexibility allowed us a response to meet the emerging challenges and I am sure that this adaptability will be paramount to face the future and a sector in constant evolution.”
Carla Figueira
Customer Care Manager
at FNAC
Prepared for
the Festive Seasons
The right technology to scale your operation and respond to seasonal fluctuations, without compromising service. With GoContact you will have an innovative payment model according to its use, which allows you to scale the service during the festive seasons without increasing costs during the rest of the year.
A Look over
Your Performance
An Analytics platform previously fed with knowledge on the retail industry and tailored to the specifics of your Contact Center. Access functional and relevant metrics that can be consulted, filtered and correlated dynamically in a user-friendly dashboard.
All you need to improve
your Customer's Experience
Cloud
A Cloud Platform
so that your team
can provide
service anywhere.
Customer
File
Remedy requests more rapidly
with the history context
of each customer.
Interaction
Forwarding
Forward each call,
ticket and conversation
to the right agent.
Screen Sharing
Follow-up and help customers along the purchase process
as in a physical store.
Satisfaction
Surveys
Conduct satisfaction surveys
to measure the quality
of your service.
Call
Monitoring
Monitor customer calls
to ensure service quality.
All you need to improve your Customer's Experience
Cloud
A Cloud Platform so that your team can provide service anywhere.
Customer File
Remedy requests more rapidly with the history context of each customer.
Interaction Forwarding
Forward each call, ticket and conversation to the right agent.
Screen Sharing
Follow-up and help customers along the purchase process as in a physical store.
Satisfaction Surveys
Conduct satisfaction surveys to measure the quality of your service.
Call Monitoring
Monitor customer calls to ensure service quality.
Are you ready to add
GoContact to your shopping list?
We believe that our customers' success is achieved with consultancy support, a daily follow-up and by breathing your business' environment and spirit. The retail sector is one of many in which we have experts, allowing us to present the best solutions.
