ecommerce

Retail & eCommerce

The Cloud-based Contact Center platform that provides you access to the channels used by your customers the data you need to make each interaction a unique experience.

Industry leaders
have already chosen GoContact

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Deliver more
than your Products

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Offer a personalized touch with detailed and complete profiles to understand  your customers better. Collect overall information from the whole company to help with the purchasing process, issuing a return, clarifying doubts, providing after-sales support, retaining the exact context of each interaction.

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Find them
wherever they are

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Consumers interact with your brand using multiple devices and channels. With GoContact, integrate all these communication channels such as Voice, Email, Chat, Facebook and WhatsApp into a single interface to be informed on all the steps of the journey.

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“Facing this scenario of uncertainty, the platform’s flexibility allowed us a response to meet the emerging challenges and I am sure that this adaptability will be paramount to face the future and a sector in constant evolution.”

Carla Figueira

Customer Care Manager
at FNAC

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Prepared for
the Festive Seasons

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The right technology to scale your operation and respond to seasonal fluctuations, without compromising service. With GoContact you will have an innovative payment model according to its use, which allows you to scale the service during the festive seasons without increasing costs during the rest of the year.

A Look over
Your Performance

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An Analytics platform previously fed with knowledge on the retail industry and tailored to the specifics of your Contact Center. Access functional and relevant metrics that can be consulted, filtered and correlated dynamically in a user-friendly dashboard.

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All you need to improve
your Customer's Experience

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Cloud

A Cloud Platform
so that your team
can provide
service anywhere.

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Customer
File

Remedy requests more rapidly
with the history context
of each customer.

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Interaction
Forwarding

Forward each call,
ticket and conversation
to the right agent.

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Screen Sharing

Follow-up and help customers along the purchase process
as in a physical store.

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Satisfaction
Surveys

Conduct satisfaction surveys
to measure the quality
of your service.

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Call
Monitoring

Monitor customer calls
to ensure service quality.

All you need to improve your Customer's Experience

Are you ready to add
GoContact to your shopping list?

We believe that our customers' success is achieved with consultancy support, a daily follow-up and by breathing your business' environment and spirit. The retail sector is one of many in which we have experts, allowing us to present the best solutions.