The most organized method to manage your support via Email

Provide your team with the right tool to
organize the management of emails and support
requests by establishing rules, priorities and performance reports.

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Simplify and organize
your Email management

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Your customers’ support requests can be converted into tickets, so that no request remains unanswered. GoContact, categorize the reasons why the contacts are received, establish priorities and rules for managing those contacts, visualize your service’s responses and performance and assign each ticket to the right person.

Much more than an Email Box

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Ticket
Assignment

Forward each ticket
to the right person

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Response
Templates

Speed up the response
to frequently asked questions

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Categorization
of Matters

Organize responses
in specific queues

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Establish Rules
and Priorities

Define the SLA and which tickets
you want to visualize first

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Platform
Notifications

Whenever each ticket
has a status update

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Analytics and
Reporting

Analyse employees'
performance

Much more than an Email Box

Omnichannel
Colaboration

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Help your team to respond more effectively to emails and requests, interconnecting the information with the voice, chat or social networks channels. With information exchange within the tickets, establishment of priorities, organization of queues for a dedicated management and assignment of each ticket to the right agent.
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Total Control
of your SLA

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Define your SLA of response and optimize your performance progressively by measuring your team’s ability to close events within the established times. Determine time-based rules for responses, redistribute work to comply with the SLA and automate notifications to ensure that no one is left unanswered.
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“Innovative and versatile, this application allowed a completely different management of resources through the systematic and daily analysis of results and the consequent search for improving the quality of the service provided to our customers.”

Carlos Pereira

National Director of Sales
and Customer Service at Chronopost

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Performance Analysis

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Access complete historical or real-time analysis of your performance, or personalized reports. Measuring your team’s productivity and efficiency becomes an easy task. Within the defined SLA, obtain visibility on your employees’ performance, answered and pending requests, waiting times and responsive capacity.

Increase the efficiency on the
management of your company's Emails

We believe that our customers' success is achieved with consultancy support and a daily follow-up.
Breathing your business' environment and spirit is what allows us to provide the best solutions.