The most organized method to manage your support via Email
Provide your team with the right tool to organize the management of emails and support requests by establishing rules, priorities and performance reports.
Simplify and organize
your Email management
Much more than an Email Box
Ticket
Assignment
Forward each ticket
to the right person
Response
Templates
Speed up the response
to frequently asked questions
Categorization
of Matters
Organize responses
in specific queues
Establish Rules
and Priorities
Define the SLA and which tickets
you want to visualize first
Platform
Notifications
Whenever each ticket
has a status update
Analytics and
Reporting
Analyse employees'
performance
Much more than an Email Box
Ticket Assignment
Forward each ticket to the right person
Response Templates
Speed up the response to frequently asked questions
Categorization of Matters
Organize responses in specific queues
Establish Rules and Priorities
Define the SLA and which tickets you want to visualize first
Platform Notifications
Whenever each ticket has a status update
Analytics and Reporting
Analyse employees' performance
Omnichannel
Colaboration
Total Control
of your SLA
Carlos Pereira
National Director of Sales
and Customer Service at Chronopost
Performance Analysis
Increase the efficiency on the
management of your company's Emails
We believe that our customers' success is achieved with consultancy support and a daily follow-up.
Breathing your business' environment and spirit is what allows us to provide the best solutions.