BPO(1)

Solutions by Industry Contact Center Solutions for Business Process Outsourcing (BPO)

Get the flexibility and autonomy you need
to manage your operations, whether remotely
or at the Contact Center.

Industry leaders
have already chosen GoContact

Flexibility as a
Competitive Advantage

Some companies still reflect a slow and inflexible world, investing to a large extent on parametric settings and licensing models related with Capex. Currently, Contact Centres have an important challenge in order to satisfy their customers: the urgency on profitability, flexible services and paying only for what they use.

Robust Cloud-based
Contact Center Solution

The technological answer for a world in constant change involves a solution that can be oriented towards the business, with Cloud updates provided in a constant, robust, scalable, and secure method. Forget complex, closed software that implies new versions and updates every 2 to 4 years.

“As for ManpowerGroup Solutions, GoContact’s developments and parametric settings allowed optimizing the work of our operational and IT teams, ensuring a timely performance and in line with our customer’s business needs.”

Pedro Alves

Sales & Marketing Manager
of ManpowerGroup Solutions

The Future
of Outsourcing
is Changing

A single technology to accelerate digital processing in your Contact Center. Ensure process automation with AI, Machine Learning and develop the knowledge and features necessary so that your team can adapt to the new working methods and interactions of the current market demands.

Omnichannel View
of the Customer
in a single Interface

Get visibility of all customers’ interactions in an Omnichannel platform and retain all their conversation contexts, even when customers use different channels to communicate with your company. We provide communications by Voice, Email, Tickets, Chat and native integration with Facebook and WhatsApp.

All you need to improve
your business results

Cloud

A Cloud Platform
so that your team
can provide
service anywhere.

Customer
File

Remedy requests more rapidly
with the history context
of each customer.

Multiple Outbound Campaigns

Multiple and simultaneous contact or sales campaigns
for different databases.

Customized
Scripts

Create and modify
dynamic contact scripts
with total autonomy.

Satisfaction
Surveys

Conduct satisfaction surveys
to measure the quality
of your service.

Call
Monitoring

Monitor customer calls
to ensure service quality.

All you need to improve your business results

Improving your ROI
is just at the distance of a Demo.

We believe that our customers' success is achieved with consultancy support and a daily follow-up and breathing your business' environment and spirit. The BPO sector has been the major focus of GoContact. We have available a team of experts who can present you the best solutions.