Solutions by Industry Contact Center Solutions for Business Process Outsourcing (BPO)
Get the flexibility and autonomy you need to manage your operations, whether remotely or at the Contact Center.
Industry leaders
have already chosen GoContact
Flexibility as a
Competitive Advantage
Some companies still reflect a slow and inflexible world, investing to a large extent on parametric settings and licensing models related with Capex. Currently, Contact Centres have an important challenge in order to satisfy their customers: the urgency on profitability, flexible services and paying only for what they use.
Robust Cloud-based
Contact Center Solution
The technological answer for a world in constant change involves a solution that can be oriented towards the business, with Cloud updates provided in a constant, robust, scalable, and secure method. Forget complex, closed software that implies new versions and updates every 2 to 4 years.
“As for ManpowerGroup Solutions, GoContact’s developments and parametric settings allowed optimizing the work of our operational and IT teams, ensuring a timely performance and in line with our customer’s business needs.”
Pedro Alves
Sales & Marketing Manager
of ManpowerGroup Solutions
The Future
of Outsourcing
is Changing
A single technology to accelerate digital processing in your Contact Center. Ensure process automation with AI, Machine Learning and develop the knowledge and features necessary so that your team can adapt to the new working methods and interactions of the current market demands.
Omnichannel View
of the Customer
in a single Interface
Get visibility of all customers’ interactions in an Omnichannel platform and retain all their conversation contexts, even when customers use different channels to communicate with your company. We provide communications by Voice, Email, Tickets, Chat and native integration with Facebook and WhatsApp.
All you need to improve
your business results
Cloud
A Cloud Platform
so that your team
can provide
service anywhere.
Customer
File
Remedy requests more rapidly
with the history context
of each customer.
Multiple Outbound Campaigns
Multiple and simultaneous contact or sales campaigns
for different databases.
Customized
Scripts
Create and modify
dynamic contact scripts
with total autonomy.
Satisfaction
Surveys
Conduct satisfaction surveys
to measure the quality
of your service.
Call
Monitoring
Monitor customer calls
to ensure service quality.
All you need to improve your business results
Cloud
A Cloud Platform so that your team can provide service anywhere.
Customer File
Remedy requests more rapidly with the history context of each customer.
Multiple Outbound Campaigns
Multiple and simultaneous contact or sales campaigns for different databases.
Customized Scripts
Create and modify dynamic contact scripts with total autonomy.
Satisfaction Surveys
Conduct satisfaction surveys to measure the quality of your service.
Call Monitoring
Monitor customer calls to ensure service quality.
Improving your ROI
is just at the distance of a Demo.
We believe that our customers' success is achieved with consultancy support and a daily follow-up and breathing your business' environment and spirit. The BPO sector has been the major focus of GoContact. We have available a team of experts who can present you the best solutions.
