Join our Beta Program
Help us shape the future
Beta Program
Why join the Beta Program?
As an early adopter, you gain a competitive edge by staying ahead with access to new tools, learning how to use and implement them effectively with expert guidance. Explore innovative solutions without the risk or the hassle of securing budget approval.
- Early Access: Test the newest tools.
- Close Follow-Up: Our team will help you navigate the new tools, and capture your feedback along the way.
- Competitive Advantage: Adopt new features before general release.
- Free Testing: No additional costs for testing new things.
How to join the Beta Program?
Existing customers fill out an application here
Latest
Beta Features
Advanced Analytics
Post-Call Analytics
Beta Program
Advanced Analytics for UCaaS and CCaaS
• Data Visualization: Easily see and understand your data through intuitive dashboards and graphical data representations.
• Real-Time Data: Data and trend analysis let you see and solve issues before escalating, boosting CSAT.
• Call Journey Analysis: A visual representation of a customer’s path end-to-end to help you better understand and optimize your customer experience.
Conditions to Apply: Be customer
Beta Program
Post-Call Analytics
• Sentiment Analysis: AI will provide an analysis of the call.
• Call Summary: Summaries will give agents and managers a quick look into the content and context of customer interactions without adding to wrap-up time.
• Transcription: Help pinpoint or identify important moments within the interaction.
• Empower QA & Auditing Teams: Give your QA & Audit teams access to information without needing to spend endless time manually listening to calls.
Conditions to Apply: Be customer
Beta Program
GoContact Mobile App (Android)
An app for agents who are on-the-go and need to maintain important functionality:
• Call recording
• Call Outcomes and Callbacks
• Transfer to Queues
Conditions to Apply: Be customer
Beta Program
WebRTC
Simplify your voice operations deployment and management with WebRTC.
Conditions to Apply: Be customer
Beta Program
Agent Assist
Improve your team’s efficiency, enhance customer experience and reduce agent workload through:
• Instant Suggestions: Use AI to analyze conversations in real-time and give agents suggestions on how to solve issues, and answer questions without escalation.
• Knowledge Base Integration: Give agents instant access to information during their calls.
• Call Summaries: Automatically generate a summary of the interaction, including key discussion points and action items to reduce wrap-up time.
Conditions to Apply: Be customer