An intuitive IVR for you
and your Customers
With GoContact, an IVR can be designed, configured and activated with total operational autonomy, even in the most complex flows.
The most Complex Flows,
Designed in a Simple manner
Forget the complexity of traditional Contact Center platforms. With GoContact you will have a visual IVR builder which even employees without technical knowledge are able to create, configure and activate an IVR that facilitates customer service and improves call distribution.
Drag and Drop interface
Build service flows in a Drag and Drop interface that allows you to view the structure of your IVR tree and the final structure of the flow.
“GoContact allows configuring a multi-level IVR so that customers can be assisted by the most suitable agent.”
Hélder Gama
Contact Center Unit - Manpower TBO
Automate your Inbound Service
with total Autonomy
Your customers can verbalize their requests in the IVR and our Voice Assistant – with Machine Learning, Speech Recognition and Text to Speech features – will process those requests and forward them to the proper agent. Optimize your customers’ experience and reduce waiting times.
Autonomy managing your Contact Center.
We believe that our customers' success is achieved with consultancy support and a daily follow-up.
Breathing your business' environment and spirit is what allows us to provide the best solutions.
