Agent Assist

Empower Your Support Team to Deliver Faster, Smarter Service with Agent Assist!

Revolutionize Customer Support with Real-Time Guidance and Insights for Exceptional Call Experiences. 

See How It Works

Enhance productivity and reduce average handle times with Agent Assist

Improve your team’s efficiency, enhance customer experience, and reduce agent workload to improve customer satisfaction.
 
Benefits include:
 
• Increased Efficiency: It speeds up responses and reduces the cognitive load on agents, enabling them to handle more inquiries in less time.
 
• Better Customer Satisfaction: By providing agents with relevant information and suggestions, customers get faster, more accurate answers.
 
• Consistency: It ensures that agents provide consistent responses to customers, which is especially useful for maintaining quality across teams.
 
• Reduced Training Time: New agents can be supported by the system, reducing the time it takes to get them up to speed.

Reduce Call Handling Time
Agent assist tools can quickly suggest relevant information, such as knowledge base articles, product details, troubleshooting steps, or even scripts for responding to customer queries.

Improve Accuracy and Consistency
By providing real-time, data-driven recommendations, agent assist helps reduce the likelihood of human error and ensures agents provide accurate, consistent information.

Enhance agent productivity
With AI handling routine tasks, such as looking up information, categorizing inquiries, or even drafting responses, agents can focus on more complex tasks and personalized services.

Empower agents with
solutions tailored to their Needs

• Improves efficiency and productivity 
• Enhances accuracy and consistency 
• Reduces agent training time 
• Provides faster and more accurate responses 
• Provides real-time assistance and recommendations 
• Improves personalization

Streamline your customer’s
route to answers.

Real-time
recommendations

Agent Assist can provide suggestions to agents during customer interactions.

Automated
responses

Gather basic information from the knowledge base and pass that on to the agent for quicker, more efficient handling.

Data insights and
contextual information

Gather basic information to personalize the customer experience, rather than starting from scratch.

Call summarization
and transcription

In voice-based interactions, Agent Assist can transcribe calls in real-time, and summarize key points from conversations.

Reduce
after-call work

Leverage the call outcome and call notes to help or suggest a recommended action.

Knowledge
base search

AI-powered Agent Assist can search a company’s knowledge base to resolve a customer’s issue quickly.

Frequently asked Questions

How will Agent Assist help my contact center?

Agent Assist in a contact center empowers agents to provide a better, faster, and more accurate customer service experience.

What problems does it solve specifically?

Drives higher customer satisfaction, lowers operational costs, and improves employee well-being.

Why should I use Agent assist?

Offers tools and features designed to support customer service agents or support staff by providing real-time help during interactions with customers.

“At Aquapor (...) we have entered into a strategic partnership with GoContact. The results speak for themselves: our customer satisfaction now averages an impressive 4.7 out of 5.”
António Cunha
António CunhaCEO | Aquapor
“GoContact is the most complete CTI I know. Sales, customer service, quality, training, ticketing, reporting... It has allowed us to easily achieve the autonomy we needed.”
Ximo Gómez Bendicho
Ximo Gómez BendichoDirector Contact Center | Divina Pastora Seguros
“The ease of use and parameterization of the GoContact platform allows us to increase the agility we offer our customers. On the other hand, the cloud solution has given us the scalability we need to respond to the growth of our client portfolio.”
Rúben Fernandes
Rúben FernandesGeneral Manager Client Services | Reditus
“GoContact has given the operations team autonomy and speed, both of which are very necessary to face our changing and dynamic business.”
Verónica Alía e Javier Pedras
Verónica Alía e Javier Pedras Operations Manager e Contact Center Manager | Inmark

Talk to our team!

Find out how Agent Assist can improve your customer experience.