Your Contact Center in Remote Work

Provide the adequate tools so that your agents can offer a unique service experience, even working from their homes.

Remote Work in
Contact Centers
is here to stay

Get the most advantage from the right technology, capitalizing it in order to ensure the correct coordination and management of your teams in remote work. You will also be able to access collaborative tools such as a chat for internal communication, call monitoring and Whispering in real time to ensure quality control of the service.

Anywhere, with
the same Quality
as always

Because it was born in the Cloud, the GoContact platform is inherently prepared to operate in a Remote Work environment. To overcome any quality problems with private and home networks, we provide our services through SIP Phone system or GSM mobile phone network.
“Currently, a significant part of our Contact Center team is already in remote work. We are also dividing the team into two contact centres. All of this has been feasible in record time only by using GoContact technology.”

Cláudia Serra

Cláudia Serra, Customer Service Director of CTT

Total Security,
even Remotely

Protect your Contact Center with redundancy and security at the most varied levels. We include the latest technologies and architectures, developed bearing in mind features like security, stability and dimensionality.

Control your
Team's Performance

Ensure an adequate coordination and management of your teams in Remote Work. Supervisors can access all performance data in real time, monitor calls and communicate with the team, having total control as if they were physically working in a room.

Discover the Remote Work
with GoContact

We believe that our customers' success is achieved with consultancy support and a daily follow-up.
Breathing your business' environment and spirit is what allows us to provide the best solutions.