Advanced Analytics

Unlock the power of your operations

Intuitive analytics and dashboards built to connect your customer data so you can see and understand the entire customer journey.
See How It Works
Advanced Analytics

Transform the way you approach customer experience

Leverage a comprehensive CX solution that brings together contact center (CCaaS) and unified communications (UCaaS) capabilities. Benefits include:   

  • Strategic Insights. Equips businesses with the knowledge to make strategic decisions that align with their objectives and market dynamics. 
  • Operational Excellence. Drives efficiency by pinpointing areas for process optimization, reducing waste, and improving service delivery. 
  • Proactive Problem Solving. Uses trend analysis to anticipate and address issues before they escalate, enhancing customer satisfaction.

  • Competitive Advantage. Offers a deep understanding of customer interactions, setting the foundation for superior customer experiences and loyalty. 

Add Advanced Analytics
to maximize CX

Understand your data

Analyze your customer interactions with our intuitive dashboards.

Track your customer journeys

Design your customer experiences using data from every interaction.

Monitor Agent Performance

Streamline processes and improve your customer operations with data.

Advanced Analytics

Use analytics tools to improve your CX and empower your team

  • Proactively make data-backed decisions
  • Immediately respond to issues
  • Inform your strategic planning
Advanced Analytics

Elevate your customer and agent experience

  • Find long-term trends in your experience  
  • Connect data across platforms    
  • Segment your data    
  • Access intuitive, customizable dashboards and reports 

Insights built for you  

Call Journey Analysis

See how your customers interact with your brand across all your channels.

Unified Data

Track UCaaS and CCaaS data in a single platform.

Automated Reports

Keep stakeholders up to date with reports sent straight to their inbox.

Customizable Dashboards and Metrics

Use our templates or create customized dashboards and reports in minutes.

Real-Time Analytics

Make decisions in the moment, based on inbound, outbound, or agent data.

Historical Analytics

Spot trends, anomalies, and experience gaps to improve performance over time.

Drill-Down Analysis

Easily distill high-level dashboards to see detailed interaction data.

Instant Feedback

Agents can get real-time feedback and coaching based on their performance.

Demo

Frequently asked Questions Asked Here

Descubra como o Workforce Management com a GoContact, baseado em IA, pode transformar o seu negócio.

It provides actionable insights so you can make strategic, data-backed decisions for your customer experience. Plus, it helps you find operational inefficiencies, trends, and service anomalies, so your people and processes are as impactful as possible. 

Tackle issues like inefficient tracking and analysis of agent productivity and service levels. Then, automate reporting and map the entire customer journey. What’s more, consolidate your data from across platforms into one pane of glass while reducing your steps to access data, which improves your reaction time to service needs.

With Advanced Analytics, you can automate scheduled reports, set threshold alerts, map the customer journey, create and track custom metrics, and create custom dashboards and wallboards for transparency and  in-the-moment performance management.  

Discover how Advanced Analytics with GoContact can transform your business.