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Heathcare

A person’s health is one of the most precious assets. The Cloud-based Contact Center of the GoContact platform allows you to offer a unique, fast, personalized and safe experience to your patients in the most delicate moments.

Industry leaders
have already chosen GoContact.

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The Partner
in which all your Patients
Place their Trust

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Ensure the fast, efficient and protected response your patients need. Whether it be to clarify questions about insurance coverage, invoicing, consultation appointments, general information, the Contact Center is one of the main contact methods with your patients and it is essential to offer a channel they can trust.

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A Unique Experience
for your Patients

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Get full autonomy to create parametric settings and an unique and more humane service experience for your patients. Provide to your patients their preferred contact channel such as Voice, Email, Chat, Facebook and WhatsApp, all in a single interface.

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“At first, GoContact was paramount by helping us to define the direction we wanted to follow and our goals on the ground, using the simplest and most efficient way possible. In a second step, GoContact’s role was essential to train us, implement security measures and help us to become autonomous in the management of the platform.” 

José Maia

Customer Service Director
at Unilabs

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Keep a Personal Touch
in each Integration

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It integrates health systems, CRM, invoicing, for more personalized interactions and with a 360º view of your patients. Spend less time searching for information and dedicate more time guaranteeing that you provide more humane and personalized interactions to each customer.

Real-Time Check-up
of your Contact Center

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An Analytics platform previously fed with knowledge on the health industry and tailored to the specifics of your Contact Center. Access functional and relevant metrics that can be consulted, filtered and correlated dynamically in a user-friendly dashboard.

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All you need to improve
your Customer's Experience

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Cloud-based
Contact Center

Customize your remote service
and ensure the successful
accomplishment of your agents.

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Scalability

Flexibility to scale
your operation when
it becomesa major need.

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Customer File

Remedy requests more rapidly
with the history context
of each customer.

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Integration with
your Systems

Improve productivity
and responsiveness by integrating your systems of health, invoicing, CRM and other.

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Satisfaction
Surveys

Conduct satisfaction surveys
to measure the quality
of your service.

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Call
Monitoring

Monitor customer calls
to ensure service quality.

All you need to improve your Customer's Experience

The right dose of Innovation and Follow-up

We believe that our customers' success is achieved with consultancy support, a daily follow-up and by breathing your business' environment and spirit. The health sector is one of many in which we have experts, allowing us to present the best solutions.