High angle shot of a man assisting his colleagues in a call center

ROX is the new ROI: from Return on Investment to Return on Experience


One of the conclusions that many brands reached during the pandemic was that customer service and customer experience has to be one of the main focuses of the business.
In this eBook we will talk about ROX (Return on Experience), an increasingly relevant metric, which measurement is key to understanding the quality of interactions between company, employees, and consumers.

Download your ebook

Other Ebooks