According to recent data from 2022, 83 percent of consumers believe good customer service is the most important factor (aside from price and product) when making purchases.

Companies that want to outsource their contact center operations should consider contracting with a business process outsourcer (BPO) to guarantee a quality customer service experience for each customer. Doing this allows companies to focus on their core activities and leave contact center operations to a team of experts.

Here are a few tips for optimizing contact center BPO operations.