HEADER-AI-Glossary

AI Glossary: Practical guide for Customer Service and Contact Center professionals

This eBook presents a complete and up-to-date glossary of the main Artificial Intelligence terms, with clear explanations, practical examples, and relevant applications for the Contact Center universe.

Description

Artificial Intelligence (AI) is no longer a futuristic concept but an indispensable reality in all areas of business, especially in the Contact Center sector. Companies that invest in AI can automate tasks, personalize customer service, predict customer needs, and increase operational efficiency. All this in real time.

The aim of this eBook is to uncomplicate the language of AI, show how these technologies can be applied to create more agile, efficient, and customer-oriented operations and help your company stand out in the market. Download it now!

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