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Optimising Contact Centre operations: 4 service pains and their solutions


Informally, we call customer service pains the aspects that hinder the performance of operational work in a Contact Centre and the delivery of an excellent customer experience. These pains can be identified in several areas of customer service, in data reporting and analysis, in scripting or even in the backoffice work of agents and supervisors.

In this eBook we will focus on the main operational pains and how they can be optimised

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