Description
Contact Center agents face a challenge that grows every day: responding to increasingly informed, impatient, and demanding customers. At the same time, they have to deal with complex systems, an avalanche of information and constant pressure to maintain high levels of performance.
But technology, when well applied, serves precisely to empower agents, as is the case with Agent Assist: a technology based on artificial intelligence (AI), which acts as a co-pilot for agents, offering them real-time support to make customer service more efficient.
