Description
Putting the customer at the centre of a company's strategy, whatever the industry, has gone from a trend or concept to a necessity during the last year in the Contact Centre sector.
Migrating a Contact Centre to the Cloud is a process that guarantees many advantages and improvements to the operation: scalability, availability to work easily anywhere, cost reduction, increased efficiency, greater flexibility to grow, among others. Still, and even with the urgent need for many Contact Centres to move to the Cloud with the emergence of COVID-19, companies do not always take this change lightly. In this eBook we will detail the various steps of this process and demonstrate how they can be carried out quickly and safely.
