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The Future of Customer Service: Artificial Intelligence as a boosting engine for the ROI

Description

We still don't know how to call the era we live in. Many say it is the information age, others it is the technology era, the 3rd Industrial Revolution, the digital era, and others, especially in the area of Customer Service, speak of the Consumer Era.

Products nowadays have moved into a background level. The most important thing for the contemporary consumer is the experience apprehended with the brands in the respective interactions.

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