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Carolina Delgado Alia

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Carolina Delgado

GoContact and Transcom Announce Global Partnership

Transcom, a global specialist in customer experience and GoContact, a development company of contact centre software based in the Cloud, entered into a global cooperation agreement.

Transcom was the first service provider in the world to obtain COPC CX Certification in 2019 in a Work from Home environment. GoContact’s Contact Centre as a Service (CCaaS) cloud platform allows Transcom to continue its journey as a pioneer, both in the approach to the traditional contact centre model and in that of agents working from home maintaining and ensuring proximity to their teams, while the coordination teams maintain total control over operations and service levels.

Among other decision factors for GoContact’s technology, we highlight the fact that it is a native
solution in the native cloud, available 24/7, a strong know‐how and consultancy in operations, and the role that GoContact is playing for the business continuity of different companies presenting itself as a robust solution for the traditional contact centre and also remote work”, says Jennifer Wells, Head of Contact Centre Services at Transcom.

It was a great pleasure for me to have been invited by Transcom to compete for its RFP where the best worldwide players in this sector were being analysed and, obviously, to have the possibility of being the chosen company.” “From the beginning, there was a strong empathy between the different teams from the areas of Systems Infrastructure, Security, GDPR, Operations, being long and hard process where we passed step by step all the requirements that Transcom imposed on us. In the end, and in my opinion, the major difference was the high knowledge that we all have within the GO on the BPOs market, and this is in our DNA. We are highly motivated to be able to grow with Transcom worldwide“, stated Rui Marques, CEO at GoContact.