One Solution
to Address the Main
BPO Pain Points
Industry leaders
have already chosen GoContact
Improve the Margins
of your Business
BPOs run a low margin business which makes price, autonomy and easy to use technologies key. Cloud models are also essential for a full Opex operation with zero capex. GoContact’s solution doesn’t require professional services or technical skills which transforms the time to market for new services and campaigns in hours instead of days and weeks.
Reduce Dependency
with IT teams
Dependency on complex IT configurations can cause huge bottlenecks in Contact Center operations and slow businesses down. Flexibility on your tech stack is crutial to reduce costs and time with IT teams and leverage the full potential of a platform that was designed to be run by operations teams. Save time for a fraction of the price and let IT teams focus on what really matters.
“Among other factors of decision for GoContact’s technology, we highlight the fact that it is a native cloud solution, the 24/7 availability, the strong know-how and consultancy in their operations teams, and the role that GoContact is playing in the business continuity of different companies, presenting themselves as a robust solution for both the traditional Contact Center and for remote work.”
Jennifer Wells
Head of Contact Center Services
of Transcom
Grant Autonomy
for Operations Teams
Contact Centers have a large portfolio of Outbound and Inbound campaigns to manage simultaneously and almost no technological flexibility or agility to keep up with the market’s pace and requirements. Our platform is designed to simplify the work of today’s complex, large-scale, Contact Center operations. In addition, all our teams have previous experience in Contact Center Operations so we speak the same language, understanding the challenges, problems and difficulties.
Power Automation
and Artificial Intelligence
Customers demande a decrease in operations costs of operations with automations, RPAs, BOTs… so BPO’s are required to increase the efficiency of their operations year after year. Artificial Intelligence and Natural Language allows you to automate your customer interactions, removing pressure from your business and turning efficiency into ROI for several critical points in your Contact Center.
All you need to improve
your business results
Our main goal is to continuously innovate year after year with one goal in mind: Inject productivity into the Contact Center operations and drive growth across the board.
Increase
Profit Margins
Reduce
customer churn
Position yourself
as a Tech enabler
Expand your footprint
in your existing customer base
Get ready for the future with constant innovation
All you need to improve your business results
Our main goal is to continuously innovate year after year with one goal in mind: Inject productivity into the Contact Center operations and drive growth across the board.
Increase Profit Margins
Reduce customer churn
Position yourself as a Tech enabler
Expand your footprint in your existing customer base
Get ready for the future with constant innovation
Improving your ROI
is at the distance of a Demo.
We believe that our customers' success is achieved with consultancy support
and a daily follow-up and breathing your business' environment and spirit. The BPO sector has been the major focus of GoContact. We have available a team of experts who can present you the best solutions.
