Gloria has 20 years of experience in the area of collections, working in important financial entities in Colombia, and almost 12 years in charge of the ColCob association, an institution that defends and guarantees good collection service in the Colombian market.
The role that Gloria plays in ColCob goes beyond management, as her contacts and knowledge give the institution added value that positions it among the most important business organizations in the country.
What will you find?
A relaxed conversation with a personal touch, where the guest, Gloria Urena, Executive Director at ColCob, and Rui Marques, CEO at GoContact, a Broadvoice company, discuss topics such as the role of customer service in the collection sector, the role that plays technology, and the future of markets, among others.
