With technological background, Roberto has almost 30 years of experience in the Contact Center and BPO’s Industry, where in the last 15 he has held management positions in Spain’s most important BPO’s.
Throughout his professional career, he has worked in several areas, always closely linked to the technology departments and seeking to improve operations to achieve excellence.
What will you find?
A conversation in an interview format where Rui Marques, CEO of GoContact a Broadvoice Company, and Roberto Robles, General Director of Interativo Contact Center, talk about the challenges that the interviewee finds in this new Latin American market, the differences he finds between markets, the positioning of technology in operations carried out in LATAM, the performance processes, etc.
In addition, both discuss the changes that the industry is undergoing due to the pandemic and how companies and customers are adapting and what needs are unanswered.
