Customer Experience in the Telecommunications sector: how to avoid losing customers?
In this eBook, we explore strategies and best practices to improve the customer experience and reduce churn in the telecommunications industry.
AI in Contact Centers: There’s No Turning Back!
In this article, you will find 6 recommendations and resources that will help you implement AI in your Contact Center. If your company wants to be recognized as an industry leader, the presence of AI in your operations is an urgent necessity.
GoContact - Ebook EN - How the Pandemic Changed the Contact Centers and BPOs Industry
How the Pandemic Changed the Contact Centers and BPOs Industry
Description The Pandemic was an unexpected world situation that completely changed companies from all sectors and around the world. Some of the aspects in which Contact Center companies and BPOs…
Main concerns and growth of the Contact Center and BPOs sector
Description After a few years of uncertainty and instability due to the pandemic, companies feel this uncertainty and lack of stability in their business, and this is the main concern.…
