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Methodology for Implementing Contact Centre Projects

Description

When we think of an effective methodology for the implementation of a Contact Centre project, we must consider the process as a whole in which, in an initial phase consultancy allows to drastically reduce learning in order to ensure that the implementation is also oriented towards data processing, through reporting.

The better the planning of a Contact Centre project, the more it saves in terms of time, reducing the error and guaranteeing the optimization of the functionalities to the specific use case, thus obtaining a 360º impact on all Contact Centre users.

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