MicrosoftTeams-image (56)

How the Pandemic Changed the Contact Centers and BPOs Industry

This eBook was prepared based on the study carried out between GoContact and CGI, to discover, after the pandemic, the changes that exist in the needs of Contact Centers and BPOs.


The Pandemic was an unexpected world situation that completely changed companies from all sectors and around the world. Some of the aspects in which Contact Center companies and BPOs were affected were those related to recruitment, worker productivity, challenges in service delivery, team motivation and retention of talent. Below we describe one-by-one how each of them was affected.

In this eBook we are going to describe how each of these points has been affected.

Download Ebook

Other Ebooks