GoContact enters North America

GoContact, recently acquired by the American group Broadvoice, has reached a new milestone with their first client in North America. The project is a result of the global partnership with global CX specialist Transcom.

“We are always seeking creative solutions to drive improvements and deliver quickly for our clients and their customers. We see a tremendous interest in GoContact’s innovative solution, both with existing and new clients. GoContact now has a solid footprint in our European operations, and are more than happy to offer our NorthAmerican clients this next-gen solution”, says Jennifer Wells, Global Head of Contact Center Services at Transcom.

“This specific project had a challenging timeline, but our professional and dedicated team managed to deliver it ahead of time. We are happy to have secured our first project in North America, and look forward to many more”, says Rui Marques, CEO of GoContact

The original date for the commissioning of the project was estimated for December 1st, and it was finally completed more than a month earlier than expected. This first combined project between GoContact and Broadvoice is an important milestone on the journey to expand the company’s international presence.