In this episode, Lelio Sotomonte shares his insights on the evolution of Atlantic over the years, the company’s contributions and strategic approach within the sector, and the importance of operating in the offshore market.
As an Industrial Engineer and Finance Specialist, Lelio is a firm believer in business transformation. He also discusses his vision of Atlantic's role in the contact center sector.
What will you find?
The evolution and strategic vision of Lelio Sotomonte, Atlantic's Global CEO, in an interview conducted by Rui Marques, CEO of GoContact.
This conversation covers various topics such as offshore strategy, Atlantic BPO's role in the BPO sector, the importance of creating valuable partnerships and other key aspects such as CX (Customer Experience), UX (User Experience) and Employee Experience (EX).
