Through contact center operations such as outbound campaigns and channel automation such as tickets, NGOs can increase the quality of their operations while increasing awareness and donations.
Description The Pandemic was an unexpected world situation that completely changed companies from all sectors and around the world. Some of the aspects in which Contact Center companies and BPOs…
Description The sectors that use services provided by Contact Centers and BPOs are changing. It is important to point out that despite the financial, telecommunications and insurance sectors being the…
Description After a few years of uncertainty and instability due to the pandemic, companies feel this uncertainty and lack of stability in their business, and this is the main concern.…
Description Informally, we call customer service pains the aspects that hinder the performance of operational work in a Contact Centre and the delivery of an excellent customer experience. These pains…
GoContact is a company
that develops innovative IPBX and Contact Center software,both in the cloud
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EMEA
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