In the battle for service excellence, contact centers have a secret weapon: call recording. But are they getting the most out of this tool? Find out how you can turn simple recordings into real productivity boosters.
In an increasingly competitive marketplace, the customer experience has become the differentiator for insurance companies. But how can companies ensure they are delivering a truly personalized and exceptional experience?
This article discusses the importance of customer service and introduces five best practices and resources for offering excellent customer service.
Find out how Contact Centers can help improve parcel tracking and, in turn, the logistics customer experience.
Discover 4 essential evaluation scales to measure customer satisfaction and gain valuable insights for your business.
Description We are in the era of hyperconnectivity, fast communications, immediate purchase, and digitization. A time where the good aspects spread fast and the bad reaches the ears of consumers…
Description A year ago, the challenges for Contact Centres were based on the principles of reliability, price and omnicality. With the arrival of COVID-19, companies have felt the need to…
Description To meet customers' needs, agents must also have a positive experience; if they are doing well, they also relate better to customers and provide a service that exceeds their…
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