World Smile Day: The Importance of Customer Service to Promote Smiles and Build Customer Loyalty
This article discusses the importance of customer service and introduces five best practices and resources for offering excellent customer service.
Measuring Customer Satisfaction: Four Essential Evaluation Scales
Discover 4 essential evaluation scales to measure customer satisfaction and gain valuable insights for your business.
Conceptual the customer responded to the survey. The Businessman hand choose happy face smile icon on top. Depicts that customer is very satisfied. Service experience satisfaction concept.
Customer Service: 6 mistakes that your company cannot make
Description We are in the era of hyperconnectivity, fast communications, immediate purchase, and digitization. A time where the good aspects spread fast and the bad reaches the ears of consumers…
The new challenges of Contact Centres and Customer Experience
Description A year ago, the challenges for Contact Centres were based on the principles of reliability, price and omnicality. With the arrival of COVID-19, companies have felt the need to…
The Agent’s Experience to promote the Customer’s Experience
Description To meet customers' needs, agents must also have a positive experience; if they are doing well, they also relate better to customers and provide a service that exceeds their…
