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Description We are in the era of hyperconnectivity, fast communications, immediate purchase, and digitization. A time where the good aspects spread fast and the bad reaches the ears of consumers…
Description A year ago, the challenges for Contact Centres were based on the principles of reliability, price and omnicality. With the arrival of COVID-19, companies have felt the need to…
Description To meet customers' needs, agents must also have a positive experience; if they are doing well, they also relate better to customers and provide a service that exceeds their…
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