Let’s build a lasting relationship, together?

3 min.

14.02.2024

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Written by:

Daniela Araújo

This Valentine's Day, we bring you 5 reasons why GoContact is a good partner for your Contact Center, helping you to build lasting relationships with your customers.

We are committed to transforming the way companies connect with consumers, and that is why we are here to support you in offering an improved service experience that allows you to cultivate and refine your customer relationships.

Here are some of GoContact’s main features that can help your Contact Center achieve success and win the trust of your customers.

1) Experience and Innovation:

With over 10 years’ experience in the industry, our team includes professional from the Contact Center sector who develop the best technology to serve Contact Centers on a daily basis, making us a technology partner with extensive knowledge of the business and its operations.

Moreover, we are looking for cutting-edge solutions every day to meet the needs of the market, which are constantly evolving in this digital age we are experiencing.

2) Flexibility and Scalability

For our solution to adapt to the needs, type and size of your Contact Center, our software is hosted in the Cloud, which guarantees the implementation and provision of the service in any location, allowing us to raise the level of performance, control, and flexibility of operations.

Your company has the possibility of becoming completely remote, being able to adopt the remote work model simply and immediately, due to the strong dimensionality, accessibility, and ease of data sharing.

3) Consulting and Support

To ensure our customers maximize the potential of our solution, we offer specialized consulting and support services to accompany your business daily. In addition, we also provide you with information on the latest trends so that you are always up to date with what is new on the market.

4) Omnichannel Capabilities and Integration

GoContact software gives you a single interface for a global view and management of all your customers’ interactions on the various service channels: email, SMS, telephone, webchat, and social networks.

In addition to guaranteeing an omnichannel experience, GoContact also allows easy integration with other tools and systems such as telephony systems or web-based CRM platforms to maximize operational efficiency.

5) Real-time data and information

To turn efficiency into ROI in your Contact Center, we guarantee real-time dashboards with information panels and statistical reports that allow you to monitor your Contact Center’s operational performance in real-time, through detailed, precise, and crucial results to achieve your KPIs.

Look at some of our clients’ success stories to find out how we apply our technology in the most varied sectors and what improvements and results we can bring to your Contact Center.

Talk to our team now, without any obligation, to find out more about our solution.

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