- Technology/Product
Discover the New Feature for GoContact: A Salesforce Plugin
GoContact now integrates with Salesforce, the world's leading Customer Relationship Management (CRM) platform, so customers who use the CRM in their daily operations can receive and make calls directly in Salesforce.
According to the State of the Connected Customer survey from Salesforce, 53 percent of respondents believe that most customer service interactions are fragmented by the need to interact with multiple agents on multiple channels.
With over five billion downloads and two billion active users, WhatsApp is the most popular messaging app in the world.
If you haven't migrated your contact center to the cloud, you're probably behind in technology.
There are 3 steps to improving the customer experience: 1. Understand the customer journey and know each point of contact between the customer and the company.
In periods of uncertainty, customers are likely to be selective in choosing a brand to buy products and services from. Because of this, it’s crucial to have bulletproof customer service and offer exceptional customer experiences.
The digital revolution we are experiencing has caused customers and consumers to be increasingly demanding and inconsistent.
The digital revolution we are experiencing has caused customers and consumers to be increasingly demanding and inconsistent.
On November 15th , Call Center News Magazine awarded the CCN Fenix Gold Award to GoContact, a Contact Center as a Service company that is a cloud native solution, with integrated Omnichannel and Artificial Intelligence solutions.
ustomer satisfaction and good service experience are, currently, the key to the success of any company.
