- Technology/Product
Discover the New Feature for GoContact: A Salesforce Plugin
GoContact now integrates with Salesforce, the world's leading Customer Relationship Management (CRM) platform, so customers who use the CRM in their daily operations can receive and make calls directly in Salesforce.
Do you want to enhance your customer experience and increase efficiency?
In the world of instant communications, WhatsApp has become a powerful tool for businesses wanting to connect with their customers.
Delivering excellent customer experiences can guarantee the success of a business, especially those in highly competitive industries and markets.
Customer service is the lifeblood of every business, and B2Bs are no exception. These businesses must be mindful of customer interactions in order to increase revenue and retain their existing customers.
Remote work has become increasingly common in various industries in recent years.
Here are some features to consider when purchasing new contact center software such as GoContact.
It is common to call a customer service line and hear different menu options, such as: "For new accessions, press 1.” “If you are already a customer, press 2.” “To hear your account balance, press 3.” “For readings, press 4.” “For other matters, press 9.”
According to a Harris Interactive survey, 75 percent of customers think the wait time is the most annoying part of a customer service call.
Now more than ever, customer experience plays a key role in the success of a business, and the technological advancements of chatbots such as Chat GPT-4 are revolutionizing how companies interact with their customers.
