- Blog, Contact Center
Multichannel or omnichannel customer service: Which is best for your business?
In this article, we explore the differences between these two types of service, highlighting their benefits and challenges, to help you determine which is the best approach for improving your company's service
We are committed to transforming the way companies connect with consumers, and that is why we are here to support you in offering an improved service experience that allows you to cultivate and refine your customer relationships.
Telephone collections are a huge challenge, and it’s crucial to have effective strategies in place. These strategies can help optimize the collection process and provide practical guidelines.
In the dynamic world of retail, moving towards omnichannel experiences is no longer an option but a necessity.
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Self-service is growing in popularity for businesses and consumers. A 2017 report from Harvard Business Review showed that 81% of consumers preferred to resolve product and purchase-related concerns and problems on their own before going to an agent.
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