- Blog, Customer Experience
From scripting to empathy: The CX transformation that telesales companies can’t ignore
Today, customer experience (CX) is the decisive factor in building loyalty, differentiating and generating revenue, pushing telesales companies towards an urgent transformation from scripting to empathy.
The car rental market is booming due to a number of factors. In this promising scenario, personalization of service is becoming a competitive differentiator for companies to stand out from the competition and build customer loyalty.
Now that we are halfway through 2024, we want to determine which trends stand out. Here are the five trends making headlines in the CX arena that you shouldn’t miss.
Learn about the strategies you should adopt to personalize your customer service, guarantee an effective customer journey, and offer your customers an exceptional experience.
Virtual contact centers can improve customer experience and make adapting to rapid market changes easier. Read on to learn about the benefits of virtual contact centers and why you should consider using this innovative technology.
This article explains the benefits of personalized experiences and then provides several strategies for offering personalized services.
This article explores current trends, challenges, and practices that can elevate the customer experience and help companies take advantage of current trends in the retail industry.
Discover in this article 3 ways to boost consumer credit through your service channels.
If you want to know more about Conversational AI and how to ensure its effectiveness, this article will walk you through the five fundamental steps to consider throughout the process.
Efficient collection management and credit recovery are fundamental for any business, but they can be complex and time-consuming.
