Lower
service times
Higher
answer capacity
Automation
atention
Higher
atention level
AQUAPOR – Serviços, S.A., is a company that manages the public services of water supply and wastewater treatment in Portugal. It is currently responsible for managing approximately 400,000 consumers in municipalities throughout Portugal.
AQUAPOR has a centralized structure for managing its commercial functions, adopts tools and procedures transversal to its various operations, and shares the added value of a larger structure with other smaller management entities.
“At Aquapor, we are constantly looking for the most innovative tools and strategies to provide our customers with excellent service. To this end, we have entered into a strategic partnership with GoContact in order to further improve the capacity and quality of our customer service.
The results speak for themselves: our customer satisfaction now averages an impressive 4.7 out of 5. This achievement is a proof of our commitment to excellence and the effectiveness of this partnership”.
António Cunha
CEO AQUAPOR
Lower
service times
Higher answer
capacity
Service
automation
Higher
satisfaction level
