Cross-selling
campaigns
Autonomy,
agility, and speed
Increase in
NPS
Differentiated
service
Cross-selling
campaigns
Autonomy,
agility, and speed
Increase in
NPS
Differentiated
service
MDS is dedicated to analyzing and seeking more competitive solutions in the market to ensure the best protection for its clients, their families, and their assets and advising them in choosing the best insurance to fit their needs.
The GoContact platform has added value by enhancing the quality of the customer service provided — in terms of quick and effective responses — ensuring the customer is always at the heart of the operation.
“On March 13, 2020, we needed all our teams to work from home because of the pandemic. We didn’t know when we would return to the office. By March 16, 2020, we had all our phone lines operating normally and managed by our supervisors from their homes. None of this would have been possible if we
hadn’t switched to the GoContact platform in February 2020 at the right time.
The previous solution tied us to the office. We would have been unable to serve our customers for months. We don’t even want to imagine how much that would have hurt us and the dissatisfaction it would have caused.”
Inês Teixeira
Commercial Coordinator – Retail Commercial Management
